Privacy Policy

Last Updated: [Insert Date]

Digital Ark ("we," "us," or "our") understands the importance of your personal information and is committed to protecting it. We strive to maintain your trust by adhering to the following principles in protecting your personal information: lawfulness, fairness and transparency; purpose limitation; data minimization; accuracy; storage limitation; integrity and confidentiality; and accountability. We also commit to implementing appropriate security measures based on industry best practices to protect your personal information.

Please read this Privacy Policy carefully before using our products (or services).

1. How We Collect and Use Your Personal Information

Personal information refers to any information that, alone or in combination with other information, can identify a specific natural person or reflect the activities of a specific natural person, recorded electronically or otherwise.

We will only collect and use your personal information for the purposes described in this policy:

a. Information You Provide Voluntarily:

  • When you contact us via contact forms, email, or other means on the Website, you may provide your name, email address, phone number (optional), and any other information you include in your message. We use this information to respond to your inquiries, provide support, or process your requests.
  • If you subscribe to our News & Updates, we collect your email address to send you relevant updates and information.

b. Information We Collect Automatically:

  • When you visit the Website, our servers may automatically record standard log information, such as your IP address, browser type, operating system, access times, referring URL, and pages you viewed on our Website. This information is used to analyze website traffic, improve website functionality and user experience, and ensure website security.
  • We may use Cookies and similar tracking technologies (like Web Beacons) to collect information about how you use the Website and to remember your preferences. You can manage or delete Cookies according to your preferences.

c. Purposes of Use:

  • To operate and maintain the Website;
  • To improve, personalize, and expand our services;
  • To understand and analyze how you use our services;
  • To develop new products, services, features, and functionality;
  • To communicate with you, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (with your consent);
  • To send you emails;
  • To find and prevent fraud.

2. How We Use Cookies and Similar Technologies

  • To ensure the proper functioning of the Website, we store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. Cookies enable websites to store data such as your preferences.
  • We will not use Cookies for any purposes other than those described in this policy. You can manage or delete Cookies according to your preferences. Most browsers allow you to block or delete Cookies.

3. How We Share, Transfer, and Publicly Disclose Your Personal Information

a. Sharing:

We will not share your personal information with any company, organization, or individual outside of Digital Ark, except in the following cases:

  • Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
  • We may share your personal information externally in accordance with laws and regulations, or mandatory requirements of government authorities.
  • Sharing with authorized partners: Only for the purposes stated in this policy, some of our services will be provided by authorized partners. We may share some of your personal information with partners to provide better customer service and user experience. For example, service providers we engage for third-party technical support. We will only share necessary personal information for lawful, legitimate, necessary, specific, and explicit purposes. Our partners are not authorized to use the shared personal information for any other purpose.

b. Transfer:

We will not transfer your personal information to any company, organization, or individual, except in the following cases:

  • Transfer with explicit consent.
  • In the event of a merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy; otherwise, we will require a said company or organization to re-seek your authorization and consent.

c. Public Disclosure:

We will only publicly disclose your personal information under the following circumstances:

  • After obtaining your explicit consent.
  • Legal disclosure: We may publicly disclose your personal information when required by law, legal proceedings, litigation, or mandatory requirements from government authorities.

4. How We Protect Your Personal Information

  • We have implemented industry-standard security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data.
  • We will take all reasonably practicable steps to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes described in this policy, unless an extension of the retention period is required or permitted by law.
  • The internet environment is not 100% secure, and we will do our best to ensure or warrant the security of any information you transmit to us. If our physical, technical, or managerial security safeguards are damaged, we will take appropriate measures to address the issue.

5. Your Rights

Subject to applicable laws and regulations, you may have the following rights regarding your personal information:

  • Right to access your personal information.
  • Right to correct your personal information.
  • Right to delete your personal information.
  • Right to withdraw your consent.
  • Right to object to processing.
  • Right to data portability.

To exercise these rights, please contact us using the methods provided in the "Contact Us" section of this policy. We may need to verify your identity before processing your request.

6. Protection of Minors' Personal Information

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the methods provided on the "Contact Us" page of this Website.